Performance Improvement Manager

At Resolvion, we are laser-focused on producing the best vehicle recovery results with the lowest risk on every assignment. Over the past 22 years, we have honed the skills and processes that allow us to deliver a level of performance that puts us at or very near the top of all of our major client's scorecards. Our highly effective blend of people, process and technology simply allows us to find and recover collateral that others cannot. We also offer a compliance program that is second to none.


We are currently hiring responsible, creative, and detail-oriented team players who are willing to learn and grow with the organization. Resolvion offers a comprehensive benefits package that includes group health insurance, dental, vision, life, PTO, and 401k with company match!  We are currently searching for a Performance Improvement Manager to join our team.


Resolvion is one of the largest and most respected consumer and commercial asset recovery companies in the nation. We work with banks and auto finance companies all over the world to locate valuable assets and reduce charge offs.


We are a fast-growing company with many progressive career opportunities for those who work hard. Our core beliefs are centered on accountability, giving the customer more than is expected, and teamwork. If you have a strong work ethic and are dependable, you could be a great fit on our team. We believe that our greatest asset is our people and we’re willing to invest in your learning and career path development. We are committed to every team member being empowered to reach their fullest potential. We offer a great work environment with awesome team members and management.


Job Description – Performance Improvement Manager

Position Title:  Performance Improvement Manager

Reports to:  Executive Vice President of Operations

Location:  Charlotte, NC or Atlanta, GA

Job Summary:  We are seeking a dynamic and results-driven Performance Improvement Manager to join our team. The ideal candidate will be responsible for analyzing client level performance, identifying areas for improvement, and implementing strategies to drive performance effectiveness across all clients. This role requires a strategic thinker with a strong background in performance improvement, and data analysis.


Key Responsibilities:

  • Process Analysis and Improvement:
    • Conduct thorough assessments of batch level recovery performance to identify areas for improvement.
    • Develop and implement performance improvement strategies.
    • Complete post-mortem analysis on failed batch performance.


  • Data Analysis and Reporting:
    • Collect, analyze, and interpret performance data to identify trends, root causes, and opportunities for improvement.
    • Create detailed reports and presentations to communicate findings and recommendations.
    • Monitor and evaluate the impact of implemented improvements and adjust strategies as necessary.


  • Project Management:
    • Lead and manage performance improvement processes.
    • Lead and manage a light, or deep skip team.
    • Coordinate with various teams to ensure successful implementation of improvement initiatives.


  • Engagement:
    • Collaborate with senior management, department heads, and other stakeholders to understand company needs and align improvement initiatives with organizational goals.
    • Build and maintain strong relationships with internal and external partners to support performance improvement efforts.
    • Communicate effectively with all levels of the organization.



  •  Education:
    • Bachelor’s degree in Business Administration, Management, or a related experience.
  • Experience:
    • Minimum of 3 years of experience in performance improvement, or a related field.
    • Proven track record of leading successful performance improvement projects and initiatives.
  • Skills:
    • Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
    • Excellent project management skills, including the ability to manage multiple projects simultaneously.
    • Proficient in performance improvement methodologies
    • Exceptional communication and interpersonal skills, with the ability to influence and engage team members at all levels.
    • Proficiency in relevant software and tools, including Microsoft Office Suite and data analysis applications.


Resolvion is an Equal Opportunity Employer M/F/D/V

If you are interested in applying for this position please submit your resume to