Job Title: Billing Specialist III

Work Location: Hybrid

Functional Area: Finance

Reports To: Billing Manager

FLSA Status: Non-Exempt

Position Summary

This position is responsible for billing clients for services and fees for performance of duty. The Billing Specialist III will review cases to determine which fees can be billed based on pre-defined criteria, by client.

The Billing Specialist III ensures that billing is completed in accordance with company and state compliance requirements, client SLA (Service Level Agreement); while meeting company performance goals associated with accuracy, timing, and overall productivity.

In addition, this position monitors and reports risk associated with billing issues, discrepancies, invoice submissions failures, and other pertinent information, and takes appropriate action to notify management to minimize risk to the company.

Essential Duties and Responsibilities:

• Oversee weekly data validation to ensure invoices are correctly submitted to third-party platforms
• Manages billing email box daily, distributing emails to appropriate Billing Specialist and responding to client email inquiries
• Oversee the review of approval or rejection of credit memos requested by the Billing or AR reps and provides timely feedback to the requester regarding rejection reasons
• Reviews rejected/denied invoices for the reps ASSIGNED clients or billing queues to identify the billing error, correct, and resubmit billing invoices within 5 business days of rejection notification
• Provides leadership assistance with the Billing team, internal stakeholders, and clients
• Provides in-depth root cause analysis of client or billing processes to identify process breakdowns, SOP corrections, or system failure points
• Assists with testing new processes and/or systems for new billing-related tasks
• Provides backup to Billing Specialists when they are out of the office or during the month-end billing
• Answer inbound phone calls daily
• Provide any training / assistance to incoming employees
• Provides support to upper management
• Process agent invoice submissions
• Conduct weekly coaching sessions with Billing staff to address performance concerns or improvement areas based on monthly KPI performance

Job Requirements:

• 3-5 years of Billing or Revenue cycle experience
• Approaches work with a detail oriented and problem-solving focus
• Strong interpersonal and organizational skills with an emphasis in written and oral communication
• Self-starter with a professional “can-do” attitude.
• Strong attention to detail
• Microsoft Office (Outlook, Excel, and Word) proficiency required, including Excel filters and sorting
• Capable of identifying, resolving, or escalating problems with urgency
• Ability to work overtime as needed

Job Type:

Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• Hybrid in Charlotte, NC 28262

 

Resolvion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

This job overview is to serve as a guide. Nothing in this summary changes or is intended to change the at-will relationship with the company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

If you are interested in applying for this position, please submit your resume to HR@resolvion.com.