Resolution Specialist (Claims) – Charlotte, NC
Job Title: Resolution Specialist Work Location: Hybrid in Charlotte, NC or Atlanta, GA
Functional Area: Operations – Claims Reports To: Resolution Manager
FLSA Status: Non-exempt
Essential Duties and Responsibilities:
- Handling of basic claims w/no guidance
- Inbound calls
- Outbound calls
- Email correspondence to client
- Email correspondence to customer
- Investigates customer complaints
- Handles wrongful repossessions
- Manage individual claims assigned in queue
- Handling of basic claims
Job Requirements:
- Minimum Education: At least a high school diploma or GED required
- Positive can-do attitude and strong motivation
- Excellent communication skills
- Skilled in the Microsoft suite of products
- Possess a sense of urgency
- Problem solver who is committed to solutions
- Experience in customer service
- Detailed Oriented
- Critical Thinker
Job Type:
Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Charlotte, NC 28262: Relocate before starting work
Work Location:
- Hybrid in Charlotte, NC 28262 or Hybrid in Atlanta, GA 30084
Resolvion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
This job overview is to serve as a guide. Nothing in this summary changes or is intended to change the at-will relationship with the company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.
If you are interested in applying for this position, please submit your resume to HR@resolvion.com.