Asset Recovery Specialist || – Carlsbad, CA
At Resolvion, we are laser-focused on producing the best vehicle recovery results with the lowest risk on every assignment. Over the past 22 years, we have honed the skills and processes that allow us to deliver a level of performance that puts us at or very near the top of all of our major client’s scorecards. Our highly effective blend of people, process and technology simply allows us to find and recover collateral that others cannot. We also offer a compliance program that is second to none.
We are currently hiring responsible, creative, and detail-oriented team players who are willing to learn and grow with the organization. Resolvion offers a comprehensive benefits package that includes group health insurance, dental, vision, life, PTO, and 401k with company match! We are currently searching for an Asset Recovery Specialist II to join our team.
Resolvion is one of the largest and most respected consumer and commercial asset recovery companies in the nation. We work with banks and auto finance companies all over the world to locate valuable assets and reduce charge offs.
We are a fast-growing company with many progressive career opportunities for those who work hard. Our core beliefs are centered on accountability, giving the customer more than is expected, and teamwork. If you have a strong work ethic and are dependable, you could be a great fit for our team. We believe that our greatest asset is our people and we’re willing to invest in your learning and career path development. We are committed to every team member being empowered to reach their fullest potential. We offer a great work environment with awesome team members and management.
Essential Duties and Responsibilities:
- Handle inbound & outbound calls from customers, recovery agents, and third parties.
- Perform case updates to ensure all information is current and accurate.
- Use internet and database search tools to locate collateral and uncover hidden assets.
- Conduct investigative research to determine the location, status, and condition of assets.
- Manage and authorize pre-approved fees such as flatbed, dollies, and self-help.
- Negotiate fees with recovery agents as needed to ensure cost-effective solutions.
- Verify customer information, including contact details and relevant case history.
- Confirm collateral location and condition prior to agent dispatch or recovery actions.
- Assign and reassign agents within a designated queue to maintain operational efficiency.
Job Requirements:
Minimum Qualifications:
- Education: High school diploma or GED required.
- Experience:
- Three years of skip tracing experience within the last five years required.
- Technical Skills:
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Comfortable navigating databases and internet search tools.
- Experience in Wombat, RDN, RCM, and IBEAM is a plus.
- Key Competencies:
- Strong communication skills (verbal and written).
- Self-starter with a positive, can-do attitude and a sense of urgency.
- Effective problem solver committed to identifying and executing solutions.
- Ability to manage multiple tasks and adjust priorities in a fast-paced environment.
Preferred Attributes:
- Comfortable working in a metrics-driven environment.
- Must physically reside in the state of California.
Job Type: Full-time
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office/call center
Schedule:
- Day shift
- Monday to Friday
Pay:
- $25/hr to $30/hr
- Pay includes base hourly rate + monthly eligible incentive compensation
Ability to Commute:
- Carlsbad, CA 92008 (Required)
Ability to Relocate:
- Carlsbad, CA 92008: Relocate before starting work (Required)
Work Location: Hybrid in Carlsbad, CA 92008
Resolvion is an Equal Opportunity Employer M/F/D/V
If you are interested in applying for this position, please submit your resume to HR@resolvion.com.