Our Executive Team
Chief Executive Officer
Mike has over 30 years of senior executive experience in the financial institution marketplace. Prior to joining Resolvion in 2010, he served a CEO of Remark Americas, an international insurance brokerage firm for 8 years. Prior to ReMark, he served as CEO of Coverdell & Company from 1987 - 2002. Mike is a graduate of the University of Georgia School of Finance.
Joshua Elias serves as the President of Resolvion. Josh oversees strategy and business development of the organization with responsibility for ensuring client satisfaction and strategic growth of the company. Josh has been in the finance industry for 24 years, specializing in skiptracing, collections, recovery, repossession, license plate recognition, specialty services, remarketing and call center management. He founded Del Mar Recovery Solutions in 2010 and has since grown the company into a thriving organization leading to a series of private equity investments and the merger with ALS Resolvion in 2019. Being a beacon of innovation, Josh remains focused on leading Resolvion to achieve the highest level of production, customer service, innovative service offerings and value add for its clients all while managing through today’s ever challenging compliance environment.
Chief Operating Officer
Scott has spent the past 20 years in operations leadership roles, focusing primarily in the Financial Services industry. Prior to joining Resolvion, Scott led Customer facing activities for Wells Fargo, Time Warner Cable, PayPal and Capital One. Scott received a BS in Computer Science from Vanderbilt University, and an MBA in Finance and Accounting from the University of Chicago.
Chief Information Officer
Keith is the primary architect and developer of the industry-leading Wombat platform used by Resolvion, a state of the art repo management and skip tracing system. Keith has been in the Consumer Auto Finance industry for more than thirty years, and during his career has built systems for subprime lending and collections, repair/remarketing centers, and loan origination and management systems. He is a former member of the South Florida CIO Council and the AT&T Business Advisory Board, and has been engaged to speak at regional conferences on business integration of cutting-edge telecommunications and data convergence technologies. He is a private pilot, and he and his family are based in Charlotte, NC.
Chief Financial Officer
Ren Zamora serves as our Chief Financial Officer, overseeing all accounting, finance, and human resources. He is responsible for managing financial reporting, treasury and cash management, participating in operational financial analysis and budgeting. Prior to the merger forming Resolvion, Ren was Chief Financial Officer at Del Mar Recovery Solutions since November 2016. Previous to that, Ren was Chief Financial Officer at National Credit Adjusters from 2014 to 2016, a national debt buyer headquartered in Kansas. Prior to NCA, Ren was the Chief Financial Officer at Rausch, Sturm, Israel, Enerson & Hornik in Wisconsin from 2011 to 2014, a nationwide law firm focusing on consumer debt recovery. Ren earned a bachelor’s degree from Georgetown University in Washington D.C. and his MBA from the University of Virginia, Darden School of Business.
EVP, Consumer Division
Jose Mendiola is President of Resolvion an industry leader of national recovery management solutions for auto lenders most of which are the top automotive lenders in the U.S. Prior to help form Resolvion, Jose spent 15 years as a member of a regional auto finance company last having served as its COO with oversight of a $120 m auto loan receivable. He has 23 years of automotive experience which has provided the platform for various consulting relationships with startup finance co.’s as well as industry speaking engagements. Jose is a graduate of The University of Central Florida (BA) and Nova Southeastern University (MBA). Jose resides in Weston, Florida with his wife and their 2 children
EVP, Strategic Initiatives
Rod has over 20 years as a technology leader, providing governance over IT, security and compliance to meet the standards set by industry regulatory entities. He is a global Information technology executive with experience developing, executing IT strategies and business improvement processes. Prior to joining Resolvion, Rod served as Chief Technology Officer for Del Mar Recovery Solutions, 2017 to 2019. Prior to Del Mar, he resided with Up Productivity, as President and CEO from 2002 to 2019. He also served as vCIO at National Credit Adjusters, from 2014 to 2016. Rod received his bachelor’s degree from the University of Windsor and his post graduate work in Computer Information Systems from Lambton College.
EVP, Commercial Division
Over 22 years of repossession management experience. Doug was the founder/owner of Consumer Financial Services which began in 1996 and grew to become the largest commercial equipment recovery company in the country. When Consumer Financial Services was acquired by Resolvion in 2010, Doug became President of the Commercial Division. He is a graduate of Univ New Hampshire (BA) and Syracuse Univ (M.ED).
SVP, Client Services
Claudia Plascencia joined Resolvion in 2014 to serve as Senior Vice President of Business Development. Claudia manages the Business Development, Sales and Strategic Alliance Development and Partnerships, Marketing and Client and Service Satisfaction. She is a recognized leader in the industry with an established reputation for providing impeccable quality and high performance. With over 23 years of experience, Claudia has been driving business development, strategic alliances, sales, operations and project management. She has also earned the National Women in Remarketing Recognition Excellence award, serves on the Board of Directors for the National Automotive Finance Association (NAF) and is a frequent speaker at industry conferences such as Used Car Week’s Repo Con. Claudia earned her bachelor’s degree from Kaplan University.