COVID-19 Risk Management Program
Balancing customer support with risk mitigation
We are pleased to offer the following services to assist financial institutions, address the need to provide appropriate support to customers during their time of need and, at the same time manage portfolio risk.
Customer Support/Information Gathering Calls
We will proactively reach out to high risk customers to ascertain their situation. Our team is trained to support your customers through positive messages and convey that your financial institution offers options during their time of need.
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Our Support Services
By gathering pertinent information our team helps verify customer information which your institution can use to manage risk (i.e. current contact information, collateral location, etc.)
Soft Call Transfer
We convey the key provisions of your deferral program and gather the information that your team needs to determine qualification and, if desired, soft transfer to your team.
Call campaign to identify customers that would like to voluntarily surrender their collateral. Our team can then manage the repossession process on a nationwide scale, thus preserving a much of the collateral value as possible.
Resolvion Resources and Capabilities
Collateral Location Confirmation, Condition Reports and Pictures
Door knock, condition reports, and pictures
Our team of experts are ready to help you with condition reports, collateral pictures, and more. This service includes nationwide coverage and is usually completed within 48-72 hours in most cases with rush orders available.
Post Moratorium Charge Off Buster
Sophisticated modeling and real time vehicle value information
Given the expected disruptions to the repossession supply change, it will be important to have a methodology for ensuring that additional resources are focused on the high risk/highest value customers. Unfortunately, the traditional approach to repossession management does not provide for such an approach. Generally, the same effort/strategy is applied regardless if the vehicle is worth $5,000 or $50,000.
Resolvion’s “Charge off Buster” service addresses this important distinction. We use sophisticated modeling and real time vehicle value information to identify the vehicles that have the highest value but will be the most difficult to find/recover.