Impound Specialist I

The Impound Specialist I is responsible for assisting the operations function by ensuring assets are safely stored
and transported post recovery efforts. The Impound Specialist I works closely with internal systems and external
partners to efficiently support the recovery lifecycle.

Primary Duties and Responsibilities of a Impound Specialist

• Email correspondence to agents and/or clients
• Case updates in Wombat
• Approve and deny fees after obtaining fee approval from client
• Works out of RDN, RCM, and IBEAM
• Utilize internet and database search tools to verify information
• Voluntary assignments for select clients
• Inbound and Outbound Calls to agents and clients
• Contact with third party (i.e police departments and tow yards)
• Negotiate fees with agents and impound yards/shops
• Send request for ACH to pay agents
• Obtain and Verify documents such as hold harmless agreements, loan, and contracts
• Verify collateral location
• Arranges pick up time with tow yard
• Handle escalations for clients
• VIN monitoring to determine if vehicles are impounded
• Pictures and Condition Reports
• Case queue management

Minimum Education:

At least a high school diploma or GED required

Other Requirements:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Comfortable navigating databases and internet search tools.
• Experience in Wombat, RDN, RCM, and IBEAM is a plus.
• Strong communication skills (verbal and written).
• Self-starter with a positive, can-do attitude and a sense of urgency.
• Effective problem solver committed to identifying and executing solutions.
• Ability to manage multiple tasks and adjust priorities in a fast-paced environment.
• Comfortable working in a metric-driven environment.

Full-time

Expected hours:

No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office/call center

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Location

Work Location: Hybrid remote in Charlotte, NC

Resolvion is an Equal Opportunity Employer M/F/D/V

If you are interested in applying for this position please submit your resume to HR@resolvion.com.