Carlsbad, CA, February 19, 2020 – Resolvion, one of the nation’s leading skip trace and repossession management firms, announced the launch of its new Client Success Team. The objective of this new initiative is to provide a more holistic and seamless approach to ensuring that client specific requirements are being properly coordinated/met and to generally make it easier to transact with the company.
The Client Success Team is led by Senior Vice President of Client Services, Claudia Plascencia, and includes seasoned Client Success Directors and Quality Audit Representatives. Their role is to serve as a primary point of contact on overall relationship issues and coordinate action across the multiple departments that touch the client relationship.
“Customers are vital to our business, so focusing on them and their success with our products/services helps with retention. When customers are happy and succeeding, it benefits our entire organization” says SVP, Claudia Plascencia. Scott Darling, COO of Resolvion, adds, “this service is different than what we have been providing to clients.” He continues, “we need to be the leaders in the area of communication, both with clients and more importantly consumers. Our client success department helps us do that.”
For more information about Resolvion’s Client Success team, contact Claudia Plascencia at firstname.lastname@example.org or call 760-431-6014.
Resolvion was recently formed through the merger of ALS-Resolvion and Del Mar Recovery Solutions. Resolvion is one of the nation’s leading loss mitigation management firms with a team of 450 associates serving a growing base of over 200 clients, including 40 of the top 50 auto finance providers. The company services include recovery, skip tracing, license plate recognition, heavy equipment, impound and remarketing. Resolvion, along with its 750 recovery agents, handle close to a million cases annually using our leading technology platform and a comprehensive compliance program including monitoring and training. Our promise to our clients is simple — Better Results, Lower Risk. Resolvion is headquartered in Atlanta GA with additional operations Carlsbad CA, Charlotte NC, Las Vegas NV, and Shelton CT. For more information, visit: www.resolvion.com.